How McDonald’s Process Design Enables Speed & Consistency
How McDonald’s Process Design Enables Speed & Consistency Table of Contents Introduction The Role of Process Design in Quick Service Restaurants McDonald’s Business Model and Operational Goals Key Elements of McDonald’s Process Design Standardization Layout & Equipment Workflow Sequencing Automation & Technology Staff Roles & Training Types of Processes in McDonald’s Service Process Food Preparation Process Drive-Thru & Delivery Lean Thinking and Waste Reduction Quality Control and Consistency Mechanisms Global Scalability through Process Design Case Studies & Examples Lessons for Other Businesses Challenges and Criticism The Future of McDonald’s Process Design Conclusion Key Takeaways Recommended Reading 1. Introduction When you walk into any McDonald’s around the world—whether in Tokyo, New York, or Accra—you know what to expect: your order delivered quickly and with a taste that mir...